Question 1

What is QAPIShield™?

Accepted Answer

QAPIShield™ is an AI-powered risk prediction and prevention system for skilled nursing facilities. It identifies residents at risk for falls, pressure ulcers, infections, and readmission; generates care plans and interventions; and produces real-time QAPI dashboards to support survey readiness and reduce CMS penalties.

Question 2

Who is QAPIShield designed for?

Accepted Answer

Skilled nursing facilities (SNFs), long-term care centers, rehab facilities, and multi-facility corporate operators. Users include DONs, ADONs, Administrators, MDS staff, QA nurses, and clinical leaders.

Question 3

What risks does QAPIShield predict?

Accepted Answer

Falls, pressure ulcer development, infection/sepsis risk, and hospital readmission risk.

Question 4

What clinical information is needed to calculate risk?

Accepted Answer

Non-PHI clinical inputs such as age range, medical conditions, mobility status, wound/skin status, vitals, lab trends, and medication categories.

Question 5

Does QAPIShield replace clinical judgment?

Accepted Answer

No. QAPIShield supports and enhances clinical judgment by providing standardized risk scoring and recommended interventions.

Question 6

Can QAPIShield be used for QAPI meetings?

Accepted Answer

Yes. QAPIShield generates monthly QAPI reports, incident trends, and dashboards designed for survey review.

Question 7

Is QAPIShield HIPAA compliant?

Accepted Answer

Yes. QAPIShield supports HIPAA-compliant deployments. All PHI remains inside the facility's secure environment, and only de-identified clinical data is used for risk scoring. QAPIShield uses encrypted communication and secure infrastructure.

Question 8

Does QAPIShield store patient names or identifiers?

Accepted Answer

No. QAPIShield never requires PHI such as names, dates of birth, addresses, or MRNs for its risk calculations.

Question 9

Does QAPIShield sign a Business Associate Agreement (BAA)?

Accepted Answer

Yes. A BAA is available for enterprise and multi-facility deployments.

Question 10

How do staff know which resident they entered into QAPIShield if patient names are not used?

Accepted Answer

QAPIShield does not store resident names or direct identifiers. Instead, it uses a facility-controlled Resident Reference ID, such as a Medical Record Number (MRN), census ID, or internal resident number already used within the facility's EHR. Staff enter the same reference ID they use in systems like PointClickCare or MatrixCare, allowing them to easily link QAPIShield risk assessments and care plans back to the correct resident chart without exposing protected health information. This approach follows a two-system model: the EHR maintains resident identity and clinical documentation, while QAPIShield tracks risk, prevention, and QAPI analytics using de-identified reference IDs. This method enhances HIPAA compliance, supports survey readiness, and is consistent with standard long-term care quality and QAPI practices.

Question 11

Does QAPIShield integrate with PointClickCare, MatrixCare, or other EHRs?

Accepted Answer

QAPIShield works independently of the EHR and does not require direct integration. Facilities can copy generated care plans and interventions directly into their EHR. Future EHR integrations are planned.

Question 12

Does QAPIShield require IT installation?

Accepted Answer

No. QAPIShield is cloud-based and accessible through any secure browser.

Question 13

How long does onboarding take?

Accepted Answer

Most facilities can begin using QAPIShield within the same day. Training typically takes less than 30 minutes.

Question 14

Do you provide staff training?

Accepted Answer

Yes. QAPIShield provides onboarding assistance, tutorial videos, quick-start guides, and optional live training sessions for nursing staff.

Question 15

Is there a limit to how many staff can use QAPIShield?

Accepted Answer

No. Facilities can add as many staff members as needed at no additional cost.

Question 16

How does the pilot program work?

Accepted Answer

Facilities get full access to risk scoring, care plan generation, dashboards, and reporting for 14 days with no commitment or credit card required.

Question 17

Is the pilot version limited?

Accepted Answer

No. The pilot includes complete access to all core features.

Question 18

What does QAPIShield cost?

Accepted Answer

Small facility: $499/month | Medium facility: $649/month | Large facility or LTAC: $999/month | Corporate chains: custom enterprise pricing

Question 19

Do you offer multi-facility discounts?

Accepted Answer

Yes. Corporate groups receive discounted enterprise pricing across all locations.

Question 20

Is there a long-term contract?

Accepted Answer

No. Most facilities choose month-to-month billing, with annual options available.

Question 21

What type of support is provided?

Accepted Answer

Email support, chat support, onboarding assistance, priority support for enterprise clients, and access to training materials.

Question 22

What happens if we need help with QAPIShield during a survey?

Accepted Answer

Support is available to assist with documentation, QAPI reports, and feature questions.

Question 23

What is QAPI software for skilled nursing facilities?

Accepted Answer

QAPI software for skilled nursing facilities is a technology solution that helps SNFs implement and maintain their Quality Assurance and Performance Improvement programs. QAPIShield provides predictive risk scoring, automated care plan generation, compliance monitoring, and CMS survey readiness tools specifically designed for skilled nursing facilities.

Question 24

How does QAPIShield support CMS survey readiness?

Accepted Answer

QAPIShield supports CMS survey readiness by providing real-time risk dashboards, automated documentation for QAPI programs, psychotropic medication oversight tracking, and audit trails that demonstrate ongoing compliance monitoring. The platform helps facilities maintain survey readiness year-round, not just during survey week.

Question 25

Does QAPIShield store patient information?

Accepted Answer

No, QAPIShield does not store Protected Health Information (PHI). The platform uses de-identified Resident Reference IDs that facilities control. All patient identification happens in the facility's EHR system, while QAPIShield focuses on clinical risk data and compliance documentation without storing names, dates of birth, or other PHI.

Question 26

How does QAPIShield help with psychotropic medication compliance?

Accepted Answer

QAPIShield helps with psychotropic medication compliance by tracking time-limited medication renewals, flagging residents approaching 14-day review deadlines, documenting GDR (Gradual Dose Reduction) considerations, and ensuring supporting psychiatric diagnoses are documented. This helps facilities avoid F758 citations for unnecessary drug use.

Frequently Asked Questions

Product Overview

Risk Prediction & Clinical Use

HIPAA, Privacy & Security

Integration & Compatibility

Implementation & Training

14-Day Pilot Program

Pricing & Contracts

Support & Customer Service

Product Overview

Risk Prediction & Clinical Use

HIPAA, Privacy & Security

Integration & Compatibility

Implementation & Training

14-Day Pilot Program

Pricing & Contracts

Support & Customer Service

Still Have Questions?

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Frequently Asked Questions

Product Overview

Risk Prediction & Clinical Use

HIPAA, Privacy & Security

Integration & Compatibility

Implementation & Training

14-Day Pilot Program

Pricing & Contracts

Support & Customer Service

Product Overview

QWhat is QAPIShield™?

QWho is QAPIShield designed for?

Risk Prediction & Clinical Use

QWhat risks does QAPIShield predict?

QWhat clinical information is needed to calculate risk?

QDoes QAPIShield replace clinical judgment?

QCan QAPIShield be used for QAPI meetings?

HIPAA, Privacy & Security

QIs QAPIShield HIPAA compliant?

QDoes QAPIShield store patient names or identifiers?

QDoes QAPIShield sign a Business Associate Agreement (BAA)?

QHow do staff know which resident they entered into QAPIShield if patient names are not used?

Integration & Compatibility

QDoes QAPIShield integrate with PointClickCare, MatrixCare, or other EHRs?

QDoes QAPIShield require IT installation?

Implementation & Training

QHow long does onboarding take?

QDo you provide staff training?

QIs there a limit to how many staff can use QAPIShield?

14-Day Pilot Program

QHow does the pilot program work?

QIs the pilot version limited?

Pricing & Contracts

QWhat does QAPIShield cost?

QDo you offer multi-facility discounts?

QIs there a long-term contract?

Support & Customer Service

QWhat type of support is provided?

QWhat happens if we need help with QAPIShield during a survey?

Still Have Questions?

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